Over the last year Tandridge District Council has been working to minimise the impact of bad weather on services and improve residents’ access to information.

If services are affected, information will be provided on the Council website www.tandridge.gov.uk/winter, as soon as possible. Residents can also call Customer Services on 01883 722000, or e-mail customerservices@tandridge.gov.uk.

E-mail alerts will be sent out to residents who have signed up for the News Direct service. For details of how to register visit www.tandridge.gov.uk/newsdirect. Information and updates will also be posted on Twitter at http://twitter.com/TandridgeDC.

Recycling, food, general and garden waste

In severe weather conditions, the Council and its contractor Biffa will make decisions about sending out the food waste, recycling, general waste and garden waste crews each morning at around 6am. If rounds are suspended due to bad weather, the Council’s priority will be to collect food waste first and recycling, general waste and garden waste when possible.

Roads and gritting

Surrey County Council is responsible for roads and pavements in Tandridge, including snow clearance and gritting. Any enquiries about gritting and snow clearance should be made to Surrey County Council on 0300 200 1003, or e-mail contact.centre@surreycc.gov.uk. Details of the salting routes in Tandridge are on Surrey’s website www.surreycc.gov.uk.

Working together

Last year Surrey County Council, Tandridge District Council, along with the Parish Councils and chambers of commerce in Lingfield, Caterham and Oxted, developed a partnership to help with snow clearance and salting in town and village centres. Each of the areas co-ordinate volunteer teams to help with winter maintenance and are given salt spreaders, snow shovels and salt by Tandridge District Council and Surrey County Council.

This partnership allowed the community to help clear snow more quickly in high streets and essential pedestrian and business areas, as well as to keep the local economy moving. Surrey County Council was able to concentrate on the road network and Tandridge District Council on clearing public car parks and sheltered housing.

This year this partnership has been extended to include the parishes of Warlingham, Whyteleafe, Godstone and Tatsfield.

Clearing snow and ice

Residents and businesses are legally entitled to clear ice and snow from outside their home or shop. As long as snow is cleared responsibly and without causing further risk to passers-by, there is no reason why they should be liable to anyone who may slip on the surface they have cleared. More information about clearing paths safely can be found on the website www.tandridge.gov.uk/winter.

Leader of the Council, Councillor Gordon Keymer, said: “If we experience bad weather this winter, we will do our utmost to keep services running, but if our staff can’t get to work we have to prioritise which services we can realistically maintain. Our priority will always be to support our more vulnerable residents and to collect food waste first and recycling, general waste and garden waste when possible. Please do check our website www.tandridge.gov.uk regularly and sign up for our News Direct e-mail service.

“We hope all members of the community will work together in bad weather, especially when council services are affected by transport and road conditions. Residents can help by checking on elderly and vulnerable neighbours and clearing snow away around their own properties. People may be worried they will be sued if they clear paths, but this is not the case.”